General terms and acceptance

Users must be at least 18 years old and capable of entering into contracts under applicable law. Organizations using Luminaara on behalf of clients must ensure they have authority to submit client data. Example: a relocation advisor submitting property preferences for a client must confirm client consent and authorization.

Use of Luminaara is intended for adults. If an account is created on behalf of a minor, the account holder confirms they have parental or legal authority to act. We may suspend accounts suspected of violating age requirements until documentation is provided.

Users must not use the platform for unlawful activities, including using false identities, automated scraping, or sending unsolicited commercial messages. Practical case: an automated bot harvesting listings will be blocked and the account may be terminated.

Luminaara operates primarily within Canada. Some services or features may be limited by region due to local licensing, vendor availability, or regulation. Users located outside permitted jurisdictions are responsible for compliance with local laws.

Creating an account allows you to save searches, manage preferences, and receive tailored listings. Accounts are individual and tied to an email address and password. Case: saving a search narrows future alerts to matching criteria documented with timestamps.

You are responsible for maintaining accurate account information. If contact or payment details change, update them promptly. In practice, outdated contact information can delay arranging property viewings or finalizing lease terms.

Protect your account credentials and enable available security features. Notify Luminaara immediately if you suspect unauthorized access. We implement monitoring and may require re-verification for sensitive actions like changing payout details on paid services.

Accounts are personal and non-transferable without prior written approval from Luminaara. Transfer requests are evaluated on a case-by-case basis, such as corporate account migrations when an advisor changes firms.

If you believe your account has been compromised, contact us via https://spiraela.club/contact and follow the incident guidance we provide. We will work with you on containment steps, credential resets, and reviewing recent account activity.

Luminaara may suspend or limit accounts for suspected fraud, legal requests, or breaches of these terms. Suspension is intended to protect users and property owners while an contribute proceeds.

Luminaara provides curated listing search, private apartment discovery, advisory notes, and optional concierge services. The platform supports listing aggregation, private matching, and communication tools between users and agents. Service scopes and deliverables depend on selected packages and documented agreements.

We may modify features, vendor integrations, or pricing from time to time. Substantial changes that affect service delivery will be communicated with case examples and transition options so users can adapt search parameters or cancel if needed.

We strive for high availability but may experience outages for maintenance or vendor issues. In scenarios where a third-party listing provider is offline, we will provide alternative matches generated from internal archives and recent agent contacts where possible.

Users must follow conduct rules to ensure a safe and productive marketplace. Below are practical examples illustrating prohibited behavior and acceptable use.

• Do not impersonate others or submit false property credentials.
• Do not engage in harassment, threats, or discriminatory conduct toward agents or other users.
• Do not use automated tools to scrape or replicate our listings without permission.
• Provide accurate and complete information in inquiries, offers, and booking requests.
• Respect property access instructions and scheduled viewing windows provided by listing agents.
• Use communications channels for transaction-related purposes; avoid mass promotional messaging unless expressly permitted.
• Comply with local laws and landlord requirements when negotiating leases or purchases.

Content you submit to Luminaara — such as messages, saved search criteria, or uploaded documents — is treated as user content. We outline ownership, licensing, and responsibilities below using practical examples of agent-client interactions.

You retain ownership of personal content you upload. For collaborative content such as jointly-edited property lists, ownership reflects contributions and any contractual terms agreed with agents or administrators.

By submitting content you grant Luminaara a non-exclusive, worldwide license to host, display, and use the content to provide and improve services, process matches, and communicate with vendors. This license is necessary for operational features like search indexing and sharing relevant details with agents involved in a transaction.

You are responsible for ensuring you have rights to share content and that it complies with laws and third-party rights. Example: do not upload documents containing another person’s confidential business data without consent.

You may request removal of user content; removal requests will be processed in line with retention requirements and any legal obligations. In case studies where documents are part of an ongoing transaction, removal may be delayed to preserve contractual integrity.

Luminaara and its licensors own intellectual property in the platform, activity, and content. Users are prohibited from copying or redistributing proprietary content except where expressly permitted in writing or via license.

• Do not reproduce platform code, database structures, or proprietary designs without permission.
• Do not use Luminaara activity or logos for commercial purposes without prior consent.
• Respect third-party copyright and licensing terms for listings and multimedia provided through vendor integrations.

Luminaara offers optional paid services such as concierge property tours, premium matching, and priority support. Service levels and deliverables are specified in the selected plan and any accompanying service agreement.

Pricing for paid services is disclosed on spiraela.club and in purchase confirmations. Examples of fees include flat project fees for a curated search assignment or subscription fees for ongoing premium alerts.

Payments are processed by authorized payment providers. You must provide accurate billing information and are responsible for taxes or fees applicable in your jurisdiction. Transactions are recorded for accounting and dispute resolution.

Subscription services renew automatically unless cancelled per the cancellation process described at purchase. Practical case: a monthly search subscription will continue until you cancel via your account settings or contact support.

Refunds are handled per the specific service agreement and documented cases. For example, if a concierge service is cancelled before work commences, a prorated refund may be considered after review of incurred costs.

You can cancel paid services in accordance with the terms specific to each product. Cancellation requests should be submitted through the account dashboard or support channel; response times and potential fees will be disclosed at the point of sale.

Applicable taxes are added to invoices where required by law. Tax treatment may vary by province and use case; fees listed exclude taxes unless stated otherwise.

Prices may change; existing subscriptions will be notified and provided options in line with the service agreement. For one-off services, quoted prices are honored per the contract or engagement letter.

Failure to pay for paid services may result in suspension of services and eventual collections. We will provide notice and an opportunity to cure before pursuing further action.

Information on spiraela.club and provided by Luminaara is for general informational purposes and case-based guidance. Property condition, availability, and suitability should be verified in person or through qualified professionals. We present practical examples, not legal or business advice.

To the fullest extent permitted by law, Luminaara is not liable for indirect, incidental, or consequential damages arising from use of the platform. Liability for direct damages is limited to amounts paid for the service giving rise to the claim in the prior 12 months, except where otherwise required by law.

Third-party services integrated with Luminaara are subject to their own terms and privacy policies. We document integration specifics and conduct vendor assessments; however, users must review third-party terms where applicable.

Either party may terminate access for cause where terms are materially breached. Termination procedures include notice, opportunity to remedy (where appropriate), and documentation of actions taken during the winding-down period.

On termination, access to account features may be suspended and paid services ceased per cancellation rules. Certain records may be retained for legal compliance, dispute resolution, or fraud prevention.

Luminaara's Privacy Policy governs collection, use, and retention of personal information. The policy describes security measures, user rights, and contact procedures. See the privacy policy page for details and examples of requests handled in realistic scenarios.

We may send transactional, service, and marketing communications. Transactional messages related to account activity or service delivery are necessary for performance and delivered irrespective of marketing preferences.

We will communicate significant changes to these terms with reasonable notice, offering transitional options where changes affect ongoing service delivery or paid subscriptions.

These terms are governed by the laws of the province of Ontario and applicable federal laws of Canada. Practical examples of jurisdictional application may arise in disputes over contract interpretation or service location.

Disputes should first be attempted to be resolved through Luminaara's customer support. If unresolved, parties may pursue mediation or Ontario courts as set out in formal dispute procedures; examples of typical dispute paths include billing discrepancies or service scope disagreements.